Status: Awaiting payment even after 3 confirmations confirmed

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mjshop
Posts: 1
Joined: Fri Oct 20, 2017 1:21 pm

Status: Awaiting payment even after 3 confirmations confirmed

Postby mjshop » Fri Oct 20, 2017 1:24 pm

Hi,

When i do some test payments using the default gateway the status of the payment on payment.php never moves on. It keeps looping.
I have checked the btc balance from the address too and the funds are there. Also confirmed online and in the wallet.

There might be something wrong with the checks? How can I solve this?

Thanks

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bitfreak
Site Admin
Posts: 81
Joined: Thu Dec 10, 2015 6:57 pm
Location: Australia
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Re: Status: Awaiting payment even after 3 confirmations confirmed

Postby bitfreak » Mon Oct 23, 2017 3:41 pm

First make sure you're using the latest version of BitShop. If you're not using an old version of BitShop then it could be a firewall or something blocking outgoing requests to blockchain.info and other block explorers. Look at the explorer_request() function in the /lib/bit-sci.lib.php file to see what explorers are used. Also try enabling PHP debugging and see if any errors pop up, and check your file system for any error logs.


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